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MEASURING IMPACT
Client needs are measured in order to identify service gaps.
For instance, each client query is archived for later review so knowledge gaps can be identified.
Customized hourly, daily, weekly, or monthly instant-polls quickly gather
informal client and staff feedback. Imagine a website that tracks every time an online resource
is referenced, by whom, and for how many equivalent FTE hours.
Imagine a Backstage that instantly reports this data to you in real time.
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RAISING THE BAR
The impact of one-to-one counseling is maximized
because clients come to meetings prepared by online tutorials and materials. PureSBDC content is created by leveraging the expertise
and knowledge of an entire SBDC network— yielding higher quality content. Clients have access to content from an entire PureSBDC
network— not just content recommended by the local counselor. Over time, the best content becomes easy to identify
as clients and staff rate individual content resources. The website’s look and feel is consistent,
professional, clean, and efficient. The PureSBDC’s single, unified website approach
helps position your organization as a network instead of a collection of
separate SBDC centers.
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